Privacy Policy

Last Updated: November 9, 2026

Sinew Veterinary Orthopedic and Sports Medicine PLLC (“Sinew Veterinary,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy explains how we collect, use, share, and safeguard information through our website, www.sinewvet.com, online forms, communications, and veterinary services.

1. Information We Collect

We may collect the following information:

  • Personal and contact information: Names, email addresses, telephone numbers, and other contact details provided by pet owners, referring veterinarians, and participating veterinary practices.

  • Veterinary information: Animal identification, medical histories, examination findings, diagnostic images, referral records, treatment plans, and related veterinary medical information.

  • Appointment and communication information: Appointment requests, correspondence, scheduling details, and information submitted through online forms, email, or text messaging.

  • Website information: Browser type, device information, pages visited, traffic sources, and other website usage data collected through cookies and analytics technologies.

2. How We Use Information

We use collected information to:

  • Respond to inquiries and coordinate appointments and referrals.

  • Evaluate patients, provide veterinary services, and maintain medical records.

  • Communicate with pet owners, referring veterinarians, and participating veterinary practices.

  • Process billing and administrative transactions.

  • Maintain, secure, and improve our website and services.

  • Comply with applicable legal, regulatory, and professional obligations.

3. Veterinary Records and Information Sharing

Sinew Veterinary works collaboratively with referring veterinarians and participating veterinary practices.

Relevant patient information, examination findings, diagnostic results, and treatment recommendations may be shared with veterinary professionals and facilities involved in a patient's care. Medical records are disclosed in accordance with applicable Colorado law, including obtaining client authorization when required.

We may also share information with trusted service providers supporting our operations, including website hosting, online forms, scheduling, medical record management, communications, and payment processing.

These services may include Squarespace, Jotform, and other technology providers used in delivering and coordinating veterinary care.

We do not sell or rent personal information to third parties.

Information may also be disclosed when required by law, authorized by the client, or otherwise legally permitted.

4. Text Messaging and Communications

Sinew Veterinary may use text messaging to respond to inquiries, coordinate appointments, provide service-related updates, and communicate regarding veterinary care.

We do not sell or share mobile telephone numbers, SMS opt-in information, or messaging consent with third parties or affiliates for marketing or promotional purposes.

Messaging service providers may process information as necessary to deliver communications on our behalf.

Recipients may request to discontinue nonessential text communications by replying STOP, where supported, or by contacting us directly.

5. Cookies and Website Analytics

Our website is hosted by Squarespace and uses cookies and similar technologies to support website functionality and understand visitor activity.

These may include:

  • Essential cookies: Necessary for website functionality, security, and navigation.

  • Analytics and performance cookies: Used to understand website traffic, visitor interactions, and website performance.

Visitors may manage or disable cookies through their browser settings or through website cookie-preference controls, when available.

Restricting certain cookies may affect website functionality or the accuracy of visitor analytics.

Third-party services accessed through our website, including online forms, may maintain their own privacy policies and cookie practices.

6. Data Security and Retention

We use reasonable administrative and technical safeguards designed to protect personal information and veterinary records against unauthorized access, disclosure, alteration, or misuse.

Veterinary medical records are retained for at least three years following the patient's last examination, or longer when required by applicable law or professional obligations.

Other information is retained as reasonably necessary for business operations, service delivery, and legal compliance.

Although we take appropriate precautions, no electronic storage or communication system can be guaranteed completely secure.

7. Privacy Rights and Requests

You may contact us to request access to or correction of information associated with you or your animal, or to ask questions about our privacy practices.

Requests are handled in accordance with applicable law. Certain information, including veterinary medical records, may need to be retained even when deletion is requested.

We may request verification of identity or authorization before releasing records or processing certain requests.

8. Third-Party Services and Links

Our website may contain links to third-party websites, forms, or services. These providers maintain their own privacy and security practices.

We encourage visitors to review the applicable privacy policies before submitting information through third-party services.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal obligations.

Revisions will be posted on this page with an updated effective date.

10. Contact Information

For questions about this Privacy Policy or requests concerning personal information or veterinary records, please contact:

Sinew Veterinary Orthopedic and Sports Medicine PLLC

Fort Collins, Colorado

Email: info@sinewvet.com

Website: www.sinewvet.com